Last updated:
14/08/2025

Terms and conditions

AIVF INTERLOMAS S.A. DE C.V., doing business as AVIDA FERTILITY (hereinafter "AVIDA", "we", "us" or the "Clinic"), with address at Avenida Palmas Hills number 1, interior 1401, Colonia Valle de las Palmas, ZIP Code 52787, Huixquilucan, State of Mexico, is responsible for the processing of your personal data in accordance with this Privacy Notice.

1. RESPONSIBLE PARTY INFORMATION

  • Corporate Name: AIVF INTERLOMAS S.A. DE C.V. (AVIDA FERTILITY)
  • RFC (Tax ID): AIN241018R46
  • Address: Av. Palmas Hills No. 1, Int. 1401, Col. Valle de las Palmas, ZIP 52787, Huixquilucan, State of Mexico
  • Privacy Contact: [email pending]
  • Phone: [pending]

2. PERSONAL DATA WE COLLECT

Depending on the relationship you establish with us, we may collect the following categories of personal data:

2.1 IDENTIFICATION AND CONTACT DATA

  • Full name
  • Date of birth
  • Age
  • Marital status
  • Gender
  • CURP (Unique Population Registry Code)
  • RFC (for billing purposes)
  • Home address
  • Landline and/or mobile phone
  • Email address
  • Handwritten and/or electronic signature

2.2 SENSITIVE PERSONAL DATA

We inform you that to fulfill the purposes set forth in this notice, sensitive personal data will be collected and processed, referring to:

Health Data:

  • Gynecological and obstetric clinical history
  • Personal and family medical history
  • Information about menstrual cycles
  • Laboratory and imaging test results
  • Hormone levels (AMH, FSH, LH, estradiol, etc.)
  • Fertility studies
  • Genetic information (when applicable)
  • History of previous assisted reproduction treatments
  • Current medications
  • Allergies
  • Body mass index
  • Health habits (smoking, alcohol, exercise)
  • Partner information (when applicable)
  • Semen analysis (when applicable)

Sexual Life Data:

  • Information relevant to fertility diagnosis and treatment

In accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), we require your express written consent for the processing of these sensitive data.

2.3 FINANCIAL AND ASSET DATA

  • Bank card information (when applicable)
  • Medical insurance information (when agreements are established)
  • Billing information

2.4 EMPLOYMENT DATA

  • Occupation
  • Company name
  • Position

3. PURPOSES OF PROCESSING

3.1 PRIMARY PURPOSES (necessary for requested service)

  1. Medical Service Provision:
    1. Diagnosis and treatment of fertility problems
    2. Performance of assisted reproduction procedures
    3. Egg freezing (vitrification)
    4. In Vitro Fertilization (IVF) and other treatments
    5. Pre and post-treatment medical follow-up
    6. Integration and management of clinical records per NOM-004-SSA3-2012
  1. Administrative Management:
    1. Scheduling appointments and procedures
    2. Billing and collection
    3. Digital medical history management
    4. Communication about your treatment
  1. Regulatory Compliance:
    1. Compliance with legal health obligations
    2. Reports to health authorities when required
    3. Internal and external audits
  1. Webinars and Education:
    1. Registration and access to educational webinars
    2. Sending webinar recordings to registered participants
    3. Communication about fertility-related educational events

3.2 SECONDARY PURPOSES (not necessary but important)

If you do not object, we will also process your data for:

  1. Marketing and Advertising:
    1. Sending information about new services or treatments
    2. Invitations to events and webinars
    3. Sending educational content about fertility
    4. Newsletters
  2. Service Improvement:
    1. Satisfaction surveys
    2. Internal statistical analysis (anonymized data)
    3. Scientific research (after anonymization)

If you do not want your data to be processed for secondary purposes, you may notify us at: [email pending]

4. PERSONAL DATA TRANSFERS

AVIDA FERTILITY may transfer your personal data in the following cases:

4.1 TRANSFERS NOT REQUIRING CONSENT (Article 37 LFPDPPP)

  1. Diagnostic laboratories and imaging centers: For medical studies
  2. Medical specialists: When consultation is required
  3. Insurance institutions: When you have medical expense coverage (when applicable)
  4. Health authorities: When required by law
  5. Judicial authorities: By court order

4.2 TRANSFERS REQUIRING CONSENT

  1. Foreign clinics: In case of requiring international treatment
  2. Gamete banks: For procedures requiring donation
  3. Research institutions: For scientific studies (anonymized data)

5. SECURITY MEASURES

AVIDA FERTILITY has implemented administrative, technical, and physical security measures to protect your personal data:

  • Physical: Restricted access to facilities, locked files, 24/7 surveillance
  • Technical: Data encryption, firewalls, antivirus, periodic backups, password access
  • Administrative: Internal policies, staff training, contractual confidentiality, audits

Electronic clinical records comply with NOM-024-SSA3-2012.

VI. ARCO RIGHTS (Access, Rectification, Cancellation, and Opposition)

You have the right to:

  • Access your personal data and know the details of their processing
  • Rectify your data when inaccurate or incomplete
  • Cancel your data when you consider they are not being processed in accordance with LFPDPPP
  • Oppose the processing of your data for specific purposes

PROCEDURE TO EXERCISE ARCO RIGHTS:

  1. Send request to [email pending] or submit it at our facilities
  2. The request must contain:
    1. Full name of the data subject
    2. Address or email to receive notifications
    3. Copy of official identification
    4. Clear description of the right to be exercised
    5. Documents supporting the request
  1. Response times:
    1. Acknowledgment of receipt: 5 business days
    2. Response to request: 20 business days
    3. Implementation of right: 15 business days after response

IMPORTANT: Cancellation of clinical record data is subject to legal retention periods (minimum 5 years per NOM-004-SSA3-2012).

7. CONSENT REVOCATION

You may revoke the consent granted for the processing of your personal data. However, please note that we cannot accommodate your request in all cases, as we may be required to continue processing your personal data due to legal obligations.

To revoke your consent, you must follow the same procedure established for ARCO rights.

8. LIMITATION OF USE AND DISCLOSURE

You may limit the use and disclosure of your personal data through:

  1. Registration in the Public Registry to Avoid Advertising (REPEP) of PROFECO
  2. Direct request to [email pending] to stop receiving promotional communications
  3. Preference adjustment in your user profile (when app is available)

9. USE OF COOKIES AND TRACKING TECHNOLOGIES

Our website uses the following technologies:

A. NECESSARY COOKIES

  • Session cookies to keep your session active
  • Security cookies to protect your information

B. ANALYTICAL COOKIES

  • Google Analytics to improve our website
  • Anonymous usage metrics

C. MARKETING COOKIES

  • Facebook Pixel (for targeted advertising)
  • Google Ads (for remarketing)

You can disable cookies in your browser settings, although this may affect site functionality.

10. PERSONAL DATA OF MINORS

In case of fertility treatments involving minors (fertility preservation for oncological treatments), we require:

  • Consent from both parents or legal guardians
  • Presence of parents/guardians at consultations
  • Strict compliance with pediatric protocols

11. VIDEO SURVEILLANCE

Please be informed that our facilities have security video surveillance cameras. Images are retained for 30 days and are only accessed in case of security incidents.

12. CHANGES TO PRIVACY NOTICE

AVIDA FERTILITY reserves the right to update this Privacy Notice. Changes will be published on:

  • Our website: [www.avidafertility.com]
  • In a visible location at our facilities
  • By email (for substantial changes)

13. CONSENT

For personal data in general:

By providing your personal data, you consent to their processing in accordance with this Privacy Notice.

For sensitive personal data:

☐ I CONSENT to my sensitive personal data being processed according to the terms and conditions of this privacy notice.

☐ I DO NOT CONSENT to my sensitive personal data being processed for the secondary purposes mentioned.

For transfers requiring consent:

☐ I CONSENT to the transfer of my data under the terms described in this notice.

For secondary purposes:

☐ I CONSENT to the processing of my data for marketing and advertising purposes.

☐ I DO NOT CONSENT to the processing of my data for marketing and advertising purposes.

Data subject's full name: _________________________________

Date: _____________________

Signature: _____________________

In case of legal representative: Representative's name: _________________________________ Relationship to data subject: _________________________________

14. DATA PROTECTION IN ASSISTED REPRODUCTION

Given the particularly sensitive nature of fertility treatment data, AVIDA FERTILITY commits to:

  1. Maximum confidentiality in handling reproductive information
  2. Restricted access only to authorized medical personnel
  3. Special protection of genetic information and gametes
  4. Absolute discretion in all procedures
  5. Respect for reproductive autonomy of each patient

15. COMPLAINTS AND CLAIMS

If you believe your right to personal data protection has been violated by any conduct or omission on our part, or have any dissatisfaction with our services, you may file a complaint or claim with the following authorities:

For personal data protection and privacy matters:

Given that there is currently no specialized authority for personal data protection, you may resort to competent jurisdictional instances to enforce your rights under the Federal Law on Protection of Personal Data Held by Private Parties.

For consumer services and rights matters:

PROFECO (Federal Consumer Protection Agency)

  • Consumer Hotline: 55 5568 8722 / 800 468 8722
  • Website: www.gob.mx/profeco
  • Email: denunciasprofeco@profeco.gob.mx
  • Address: Av. José Vasconcelos 208, Col. Condesa, ZIP 06140, Mexico City

For health services matters:

CONAMED (National Medical Arbitration Commission)

  • Phone: 55 5420 7000 / 800 711 0658
  • Website: www.gob.mx/conamed
  • Email: contactociudadano@conamed.gob.mx
  • Address: Mitla No. 250, Col. Vértiz Narvarte, ZIP 03020, Mexico City

COPRISEM (Commission for Protection Against Health Risks of the State of Mexico)

  • Phone: 722 235 5900
  • Website: www.salud.edomex.gob.mx
  • Address: Av. Independencia Oriente 1009, Col. Reforma, ZIP 50070, Toluca, State of Mexico

Additionally, you may file your complaint with:

Ministry of Health of the State of Mexico

  • Phone: 722 226 4300
  • Health Regulation Department

AVIDA FERTILITY commits to addressing any complaint or request directly before it becomes necessary to resort to these authorities. We invite you to contact us first through our service channels to seek an immediate solution to your concern.

16. INTERNAL COMPLAINT HANDLING PROCEDURE

Before resorting to external authorities, we offer our internal procedure:

  1. Direct contact: Send your complaint to [email pending] or submit it at our facilities
  2. Acknowledgment of receipt: Within 48 hours
  3. Investigation: Maximum 10 business days
  4. Response and resolution: Within no more than 15 business days
  5. Follow-up: Verification of satisfaction with the resolution

We commit to protecting your personal data according to the highest standards of privacy and confidentiality, even in the absence of a specialized authority in the matter.

17. LAST UPDATE DATE

This Privacy Notice was last updated on [DATE].

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AIVF INTERLOMAS S.A. DE C.V. AVIDA FERTILITY Privacy Notice in accordance with LFPDPPP and its Regulations

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SIMPLIFIED PRIVACY NOTICE

AIVF INTERLOMAS S.A. DE C.V. (AVIDA FERTILITY), with address at Av. Palmas Hills No. 1, Int. 1401, Valle de las Palmas, Huixquilucan, State of Mexico, is responsible for processing your personal data for provision of assisted reproduction medical services, administrative management, and legal compliance.

We will process sensitive health data requiring your express consent. Your data may be transferred to laboratories, medical specialists, and authorities when necessary.

You may exercise your ARCO rights and consult our Full Privacy Notice at [www.avidafertility.com/privacy] or at our facilities.

Life begins with a small flash, and we're here to accompany you on every step of this journey.
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