Privacy Policy

1. IDENTIFICATION OF THE RESPONSIBLE PARTY

AIVF INTERLOMAS S.A. DE C.V. (hereinafter "AVIDA FERTILITY", "we", "us" or the "Clinic"), with RFC (Federal Taxpayer Registry) AIN241018R46 and address at Avenida Palmas Hills number 1, interior 1401, Colonia Valle de las Palmas, ZIP Code 52787, Huixquilucan, State of Mexico, makes available to users this document that regulates the use of the website [www.avidafertility.com] (hereinafter, the "Website").

2. ACCEPTANCE OF TERMS AND CONDITIONS

Access to and use of the Website grants the status of user (hereinafter, the "User") and implies full and unreserved acceptance of each and every one of these Terms and Conditions. If the User does not agree with these terms, they must refrain from using the Website and/or the services offered.

3. PURPOSE AND SERVICES

AVIDA FERTILITY is a clinic specialized in reproductive medicine and assisted fertility. Through the Website, we offer:

a) Information about assisted reproduction treatments, including but not limited to:

• Egg freezing (vitrification)
• In Vitro Fertilization (IVF)
• Fertility treatments

b) Online appointment scheduling system c) Contact forms to request information d) Registration and access to educational webinars e) Informative blog on fertility and assisted reproduction topics f) Access to digital medical records (for registered patients)

4. CONDITIONS OF ACCESS AND USE

4.1 Lawful Use

The User agrees to use the Website in accordance with the law, these Terms and Conditions, morality, good customs, and public order.

4.2 Accuracy of Information

The User guarantees that all data provided is true, accurate, current, and complete. The User will be solely responsible for any direct or indirect damage or harm that could be caused to AVIDA FERTILITY or third parties as a consequence of non-compliance with this obligation.

4.3 Prohibitions

The following is expressly prohibited:

• Using the Website for illegal or unauthorized purposes
• Introducing computer viruses or performing actions that alter, damage, or interrupt the functioning of the Website
• Attempting to access restricted areas of the Website
• Impersonating another user or third party
• Reproducing, copying, distributing, or modifying content without express authorization

5. MEDICAL SERVICES - SPECIAL PROVISIONS

5.1 Nature of Information

The information provided on the Website is purely informational and educational in nature. It does NOT constitute professional medical advice, diagnosis, or treatment. A specialist physician should always be consulted for any matter related to reproductive health.

5.2 Doctor-Patient Relationship

The doctor-patient relationship is established only when:

• An in-person consultation is conducted at our facilities
• The corresponding informed consent is signed
• A clinical file is opened in accordance with NOM-004-SSA3-2012

5.3 Appointment Scheduling

• Appointments scheduled through the Website are subject to confirmation by Clinic staff
• Scheduling does not guarantee availability until confirmation is received
• The Clinic reserves the right to modify or cancel appointments for justified causes, promptly notifying the User

5.4 Cancellation Policy

• Cancellations must be made at least 24 hours in advance
• The Clinic reserves the right to implement additional cancellation policies
• Recurring cancellations without prior notice may result in suspension of online scheduling service

6. WEBINARS AND EDUCATIONAL CONTENT

6.1 Registration

Webinar registration requires providing personal data that will be processed in accordance with our Privacy Notice.

6.2 Recording and Distribution

• Webinars may be recorded for later distribution
• By participating, the User authorizes the recording and use of their image and/or voice, if applicable
• Recordings will be shared only with registered users via email

6.3 Intellectual Property

All webinar content is property of AVIDA FERTILITY and is protected by applicable intellectual property laws.

7. PERSONAL DATA PROTECTION

7.1 Regulatory Compliance

AVIDA FERTILITY complies with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.

7.2 Sensitive Data

Data related to reproductive health is considered sensitive personal data and will be treated with the strictest security measures.

7.3 Privacy Notice

The processing of personal data is governed by our Privacy Notice, which forms an integral part of these Terms and Conditions.

7.4 Electronic Clinical Record

The management of electronic clinical records complies with NOM-024-SSA3-2012 and other applicable regulations.

8. INTELLECTUAL PROPERTY

8.1 All Rights Reserved

All Website content, including but not limited to texts, graphics, images, logos, icons, photographs, videos, audio, and software, is property of AVIDA FERTILITY or its content suppliers and is protected by Mexican and international intellectual property laws.

8.2 Registered Trademark

AVIDA FERTILITY and its logo are registered trademarks. Their unauthorized use is strictly prohibited.

9. LIABILITY

9.1 Limitation of Liability

AVIDA FERTILITY will not be liable for:

• Damages arising from misuse of the Website
• Temporary service interruptions due to maintenance or external causes
• Viruses or harmful elements introduced by third parties
• Decisions made based on general Website information without professional medical consultation

9.2 Indemnification

The User agrees to indemnify and hold AVIDA FERTILITY harmless from any claim arising from non-compliance with these Terms and Conditions.

10. MODIFICATIONS

AVIDA FERTILITY reserves the right to modify these Terms and Conditions at any time. Modifications will take effect upon publication on the Website. Continued use of the Website after such changes constitutes acceptance thereof.

11. PAYMENT POLICY

11.1 Payment Method

Currently, all payments for medical services are made in person at our facilities.

11.2 Billing

Billing will be carried out in accordance with applicable tax provisions. Billing information must be provided at the time of payment.

12. JURISDICTION AND APPLICABLE LAW

These Terms and Conditions are governed by Mexican law. For any dispute arising from their interpretation or compliance, the parties expressly submit to the jurisdiction of the competent courts of Huixquilucan, State of Mexico, waiving any other jurisdiction that may correspond to them.

13. HEALTH PROVISIONS

13.1 Regulatory Compliance

AVIDA FERTILITY operates in accordance with:

• General Health Law
• Regulations of the General Health Law on the Provision of Medical Care Services
• NOM-005-SSA3-2010 (minimum infrastructure requirements)
• NOM-016-SSA3-2012 (clinical record)
• Other regulations applicable to assisted reproduction services

13.2 Informed Consent

All medical procedures require written informed consent, in accordance with applicable regulations.

14. MOBILE APPLICATION

Once available, use of the AVIDA FERTILITY mobile application will be subject to additional terms and conditions that will be provided at the time of download and installation.

15. COOKIES AND SIMILAR TECHNOLOGIES

The Website uses cookies and similar technologies to improve User experience. The use of these technologies is described in detail in our Cookie Policy [link to cookie policy].

16. THIRD-PARTY LINKS

The Website may contain links to third-party sites. AVIDA FERTILITY is not responsible for the content, privacy policies, or practices of such sites.

17. PARTIAL NULLITY

If any provision of these Terms and Conditions is declared null or invalid, the remaining provisions will continue in full force and effect.

18. CONTACT

For any questions, comments, or clarifications regarding these Terms and Conditions, you may contact us through:

• Contact form on the Website
• Email: [pending]
• Phone: [pending]
• Address: Avenida Palmas Hills No. 1, Int. 1401, Valle de las Palmas, ZIP Code 52787, Huixquilucan, State of Mexico

AIVF INTERLOMAS S.A. DE C.V. AVIDA FERTILITY All rights reserved © 2025